Introduction
At Conceive India IVF Clinic (“we,” “our,” or “the Clinic”), we understand the importance of privacy, particularly when it comes to sensitive healthcare information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://conceiveindiaivf.com) or use our services. We are a healthcare provider based in Pune, Maharashtra, India, and we adhere to the applicable laws and regulations, including the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002, as well as any future data protection laws enacted in India.
Information We Collect:
Personal Information
We may collect the following types of personal information:
Basic Information: Name, contact details (email address, phone number, physical address), date of birth, gender, marital status, and government-issued identification numbers.
Medical Information: Medical history, fertility assessments, test results, treatment plans, prescription information, and other healthcare-related data.
Financial Information: Payment details, insurance information, and billing records.
Website Usage Data: Information about how you interact with our website, including IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
Sensitive Personal Information
Due to the nature of our services, we may collect sensitive personal information as defined under Indian law, including:
- Medical records and health information
- Genetic data
- Sexual health information
- Biometric information for identification purposes
How We Collect Information
We collect information through:
- Direct interactions when you register as a patient, fill out forms, or communicate with us
- Automated technologies when you use our website
- Healthcare providers or other third parties with your consent
- Referrals from other healthcare professionals
How We Use Your Information
We use your personal information for the following purposes:
- Healthcare Provision
- To provide fertility treatments and related medical services
- To manage your patient care and maintain medical records
- To communicate about your treatment, appointments, and follow-up care
- To facilitate consultations with healthcare professionals within our clinic
Administrative Activities
- To process payments and handle billing
- To verify your identity
- To communicate about services, promotions, or events (with your consent)
- To maintain and improve our services
Legal and Regulatory Compliance
- To comply with healthcare regulations and standards
- To respond to legal requests and prevent fraud
Legal Basis for Processing
We process your information based on the following legal grounds:
- Your explicit consent
- Necessary for the performance of healthcare services and contractual obligations
- Compliance with legal obligations applicable to healthcare providers in India
- Legitimate interests of the Clinic, where not overridden by your rights
Information Sharing and Disclosure
We may share your information with:
- Healthcare Partners
- Laboratories and diagnostic centers
- Specialist consultants and referral doctors
- Other healthcare providers involved in your care
Service Providers
- Payment processors
- IT and software service providers
- Administrative support services
Legal Authorities
- Regulatory authorities as required by law
- Law enforcement agencies when legally required
- Courts in response to legal processes
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Physical security controls at our facilities
- Encryption of electronic medical records and digital communications
- Access controls and authentication procedures
- Regular security assessments and staff training
- Secure disposal of data when no longer needed
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Provide you with healthcare services
- Comply with medical record-keeping requirements (typically 5-10 years under Indian healthcare regulations)
- Address any legal, accounting, or reporting requirements
When your personal information is no longer required, we will securely delete or anonymize it.
Your Rights
Under applicable Indian law, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for certain processing activities
- Request deletion of your information (subject to legal obligations)
- Receive information about how we process your data
- File a complaint with the appropriate data protection authority
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
Children’s Privacy
Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately to have it removed.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
International Data Transfers
We primarily process and store your information within India. However, some of our service providers may be located in other countries. When transferring data across borders, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with a revised effective date. We encourage you to review this policy periodically.
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at:
Conceive India IVF Clinic
501, 5th Floor, White Square Building,
Landmark Above Vijay Sales,
Hinjewadi–Wakad Road, Wakad
Pune-411057
Email: info@conceiveindiaivf.com or conceiveivf18@gmail.com
Phone: +91 9595 860 860
By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy.
